The web hosting firm of any business website is a partner to the firm since the service, the performance of the web host firm could directly influence the business and thus there are some various factors to look into when selecting the web host company that will cater for the website. One aspect to factor is the reliability and uptime of the company since having a server that is only online half of the time means that they will be losing half the customers and losing half of the income at the same time. Though it is hard to find a host that has a 100% uptime the client needs to search for a firm that has a minimum uptime of 99.5% and the client also need to assess the redundancy of the host by asking what resources the company has to handle a utility failure such as a backup generator.
Customer service is also an important consideration since it is vital to look for a host that has excellent and timely customer service support which must not only be via phone but also email can be used because it provides a thread that can be used should there be any issue with the host services and in addition the company needs to monitor the server of the website and the network all the time even on public holidays.
The hosting company needs to backup files in case anything happens then the content of the site can be restored and the client also needs to find out how often the company conducts backups but apart from having backup files done by the site they need to have backup files of their own on their hard drives just as a precaution.
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The customer needs to find out the physical location of the server because it might not be a good idea to have servers offshore in large data centres if the customer caters for the local customers plus it is always easier to deal with if the client support team and the data centre are in the same time zone and this also means a faster access to visitors which has a chance of increasing the number of visitors to the website.
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An amazing fact to state is that flexibility is also another issue to look into because if the business is a startup then it is always good to search for a web hosting company that will enable the person to easily upgrade their plan in the future and this might include increasing the disk space, extra data traffic allowances and the number of email accounts as the business grows.