In the business world, information technology means everything to companies, whether they are start-ups, SME’s or large organizations. By adopting information technologies, companies are able to communicate more efficiently, maximization of productivity is achieved which leads to competitive advantage. Further, protection of sensitive company data is possible and even storage of data on electronic means is conceivable. However for such solutions to business challenges to be realized, companies may choose to start their own IT departments or contract the services of organizations such as PC 911 Las Vegas who are specialized experts in the information technology.
Establishing and running an internal IT department is not only very challenging but very expensive ranging from hiring and training staff to purchase of equipment like servers, ups , laptops, desktops ,certifications and network cabling. In addition due to changes in technology, the internal staff may not be well prepared to adopt the changes and training them is very expensive. Nonetheless, when the decision is made to hire an external IT support services, it becomes easy to adopt changes in technology, and the general cost is reduced. Further, the department can afford to run with lean staff thus releasing other human resources to handle the core business. Unlike an internal IT department who lacks the experience, outsourced external IT support companies like PC 911 can be relied upon to provide a security cover to deter security breaches that may cause the company to lose critical and sensitive information to competitors.
Since external IT support companies are well versed with disaster recovery and back up technologies, they are best prepared, unlike internal IT departments who may lack the relevant experience to deal with incidences of fire, flood or ever cyber-attacks. When it happens the company can make losses due to the halting of operations in severe situations. External IT support companies are well experienced in handling compliance and security issues compared to an internally run IT department. They are aware of the latest firewall technologies that are effective, the security standards to adopt and requirements in terms of certifications.
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Information technology is very dynamic and is constantly changing. If the company engages the services of an external IT support company they are likely to adopt new technology as it emerges at minimum cost that offers solutions which may improve the business unlike where the company has to shoulder the burden of training staff in internal IT department who may end up leaving the company for greener pastures thus compromising on the institutional memory.Case Study: My Experience With Technology